Effective Date: October 20, 2026
Twin Seasons Heating and Air LLC (“Twin Seasons,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or request our heating, ventilation, and air conditioning (HVAC) services throughout the Twin Cities metropolitan area.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following types of information, depending on how you interact with our website and business.
Personal Information You Provide
When you submit a contact form, request an estimate, schedule service, or contact us directly, we may collect information such as:
- Name
- Phone number
- Email address
- Property or service address
- Details about your heating, cooling, or other HVAC service needs
- Any additional information you choose to provide in a message or inquiry
Please do not submit sensitive personal information through our website forms unless specifically requested and necessary for the service.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and general geographic location
- Browser type and device information
- Operating system
- Pages visited and time spent on the website
- Referring websites and links clicked
- Website usage and interaction data
This information may be collected through server logs, cookies, analytics tools, or similar technologies, depending on the website features in use.
2. How We Use Your Information
We may use the information we collect to:
- Respond to questions and customer inquiries.
- Schedule service appointments and provide estimates.
- Deliver, manage, and improve our HVAC services.
- Communicate about appointments, service requests, and related business matters.
- Maintain and improve our website, functionality, and user experience.
- Understand website traffic and visitor behavior.
- Protect against fraud, security threats, and unauthorized activity.
- Comply with applicable laws and legal obligations.
We will use your information for purposes consistent with this Privacy Policy and applicable law.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve performance.
Cookies are small text files stored on your device by a website. Depending on the tools implemented on our website, cookies may be used to remember preferences, measure traffic, or evaluate the effectiveness of advertising.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
If we use third-party analytics or advertising services, those providers may collect information about your interaction with our website in accordance with their own privacy policies.
4. How We Share Your Information
Twin Seasons Heating and Air LLC does not sell personal information for money. We may share information in the following circumstances:
Service providers: We may share information with trusted providers who help us operate our website, manage communications, process inquiries, schedule appointments, or provide other business services.
Business operations: We may share relevant information with employees, contractors, or service partners when reasonably necessary to respond to your request or provide our services.
Legal requirements: We may disclose information when required by law, legal process, or a valid governmental request, or when necessary to protect our rights, property, safety, or the safety of others.
Business transactions: Information may be transferred as part of a merger, sale, restructuring, or transfer of business assets, subject to applicable legal requirements.
We do not disclose personal information to third parties for their independent marketing purposes except as disclosed to you or permitted by applicable law.
5. Third-Party Websites and Services
Our website may include links to third-party websites, manufacturers, suppliers, social media platforms, or other services. We do not control the privacy practices or content of these external websites.
If you follow a third-party link, your activity will be governed by that provider’s privacy policy and terms. We encourage you to review those policies before sharing personal information.
6. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to service requests, maintaining business records, resolving disputes, and meeting legal or contractual obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Your Privacy Rights and Choices
Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.
You may also be able to opt out of certain marketing communications or manage cookies through your browser settings.
To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before responding. Some requests may be subject to legal exceptions or record-retention requirements.
9. Children’s Privacy
Our website and services are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.
10. Minnesota and Other State Privacy Laws
We aim to handle personal information in accordance with applicable privacy and data protection laws.
Certain state privacy laws may provide eligible residents with additional rights regarding their personal information. The availability of these rights depends on the law and whether it applies to our business and the information involved.
You may contact us with questions or requests concerning your personal information using the contact details below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements.
Updates will be posted on this page with a revised effective date. We encourage you to review this page periodically to remain informed about how we handle personal information.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
Twin Seasons Heating and Air LLC
Serving the Twin Cities metropolitan area
Phone: 952-567-1987
Email: rockey@twincitiesheatingandair.com
Website: https://twinseasonsheatingandair.com/